FREQUENTLY ASKED QUESTIONS
A little clarity.
A lot less guesswork.
The practical answers to using Breeder Assistant, keeping your records organized, and choosing the right membership.
YOUR QUICK START
Find your answer.
Get back to your dogs.
Records, reminders, memberships and the everyday details—explained simply.
01
Getting started
The basics, without the guesswork.
What is Breeder Assistant?
A private workspace for your dogs, heat histories, health records, litters, puppies and reminders. Use it in your browser on a phone, tablet or computer.
Is the app available now?
Yes. Open the app, create your workspace, and choose a membership. Creating an account alone does not authorize a payment.
What do the two memberships include?
Breeder is $9.99 USD/month for up to 10 dog profiles. Unlimited is $19.99 USD/month for unlimited dog profiles. Both include all current app features. Individual puppies in litter records do not count toward the dog limit. Both have a separate 50 MB workspace allowance for uploaded files. See membership details →
Can I use it on my phone?
Yes. The app is designed for mobile browsers as well as computers. No app-store download is needed.
02
Dogs, litters & records
Every dog’s story, kept together.
Can I add photos and health records?
Click a dog’s initials or photo to upload a picture. Open the profile to record vaccinations, deworming, vet visits, medications, health tests and weights, plus identifying details, veterinary contacts, feeding and allergy notes.
Can I record the same care for several dogs at once?
Yes. In My dogs → Add records to multiple dogs, enter the care once, select the dogs it applies to, then review and confirm. Each selected dog gets its own record and any next-due reminder you add.
How do estimated heat dates work?
Record at least two observed heat starts to use the average interval, or enter your own planning interval. Estimates help you plan; they do not confirm the start of a cycle, ovulation or the correct time to breed.
What can I record for litters and puppies?
Record litters and birth dates, view yearly litter totals, and keep individual puppy records with puppy numbers, buyer contacts and planned or actual go-home dates. Registry names, registration numbers, microchips and state identifiers are optional.
Can I upload veterinary or registration documents?
Yes. Open a dog’s Documents section to upload PDFs or JPG, PNG and WebP images up to 3 MB each. Photos are resized for the app. Uploaded files remain private to your workspace and download separately from the JSON records export.
Does the app decide vaccination or breeding schedules?
No. Enter care and next-due dates using your veterinarian’s guidance. The app organizes the information and reminders; it does not prescribe treatment, calculate a universal vaccine schedule, or replace reproductive testing.
03
Reminders & email
The heads-up, your way.
How do I turn on email reminders?
In Settings, choose your account email or a different notification address, verify that address from the email, and turn reminders on. Choose your categories, delivery hour and advance notice. Text messages and phone push notifications are not currently included.
Can I choose how many days before an event I am reminded?
Yes. Category defaults apply to new records, and individual appointments, dogs, puppy go-home dates and health next-due dates can have their own lead times. Your account time zone and chosen delivery hour guide email delivery. The worker checks every five minutes.
Why haven’t I received an email reminder?
Check that the chosen address is verified and reminders are enabled, that the relevant category is on, and that the event is within its notice window after your local delivery hour. Check spam too. Completed, cancelled and past events are skipped. Each event is emailed once for its current date.
Where do password reset emails go?
To your sign-in email, even if reminders go to a different address. Use Forgot your password? to request a single-use reset link. It expires 30 minutes after being prepared for sending.
04
Membership & your data
Clear answers before you commit.
Can I upgrade or change plans?
Open Settings → Manage membership. Changes to an active paid plan require PayPal approval. The existing paid plan remains in effect until the change is confirmed. Moving to Breeder requires no more than 10 saved dog profiles; the app does not delete records to force a downgrade.
Can I cancel, and are payments refundable?
You can cancel future renewals from Manage membership at any time. Payments are non-refundable, including partial months, except where law requires otherwise. Recorded paid access continues through its end date. Read the cancellation and refund policy →
Does a complimentary account need PayPal?
No. Complimentary accounts include unlimited dog access without connecting PayPal or entering payment details.
Are my records private, and can I export them?
Your records and file downloads require access to your account. Export your records as JSON in Settings, and download uploaded documents separately. Account support and privacy requests go to hello@breederassistant.com. Read the App Privacy Policy →
FOR THE DOGS. AND ALL THE DETAILS.
Less juggling.
More time for your dogs.
Your records, litters and reminders, together in one place.

